FAQ

A1 : Yes! BOBA PLANET provides free standard samples for quality evaluation. You only need to cover the international shipping fee. If you have a DHL, FedEx, or UPS account, simply provide your account number for freight collect. If not, we can check the freight cost and assist with the shipping arrangements for you.

A2 : Standard samples usually take 3–5 business days via express courier (DHL / FedEx). For customized flavor, recipe, or texture requests, our R&D team will first evaluate your target specifications and local food safety regulations. Once the technical assessment is complete, your dedicated sales representative will provide an estimated lead time based on the factory schedule.

A3 : Yes. We provide full OEM / ODM services. We can fine-tune flavor profiles, sweetness levels, chewiness/texture, color, and packaging designs according to your target market requirements or local food safety regulations.

A4 : Our Minimum Order Quantity (MOQ) varies depending on the product type, packaging specifications, and shipping arrangements (LCL or FCL). Whether you need standard products, mixed container loading, or customized formulas and private label packaging, please contact our sales team to receive a flexible, tailored solution based on your purchasing scale.

A5 : Production lead time depends on order volume, product specifications, factory schedules, and seasonal demand. Generally, standard products are queued for production immediately after deposit confirmation, while customized formulas or private label orders require additional time for packaging and raw material preparation. Your dedicated sales manager will provide a precise timeline upon order evaluation.

A6 : BOBA PLANET combines high-quality local supply chains in Taiwan with strict quality control standards. Based on your specific product selection and local import regulations, we can provide relevant international food safety certifications, Certificate of Analysis (COA) for each batch, as well as export documentation such as Certificate of Origin (CO), Health Certificate, and SDS upon request to ensure smooth customs clearance.

A7 : Absolutely. Beyond core ingredients (tapioca pearls, popping boba, powders, syrups), we provide a one-stop bubble tea solution. We can source custom-printed cups, sealing films, straws, cup sealing machines, fructose dispensers, and commercial shakers to help you launch your store effortlessly.

A8 : You can reach the BOBA PLANET team via Email, WhatsApp, or LINE. Our sales representatives will respond within 24 hours to provide you with product catalogs, customized quotes, or sample arrangements.

A9 : We support major Incoterms including FOB, CIF, CFR, and EXW. For payment terms, we accept T/T (Telegraphic Transfer), Paypal or Pay via Alibaba.

A10 : All liquid products, toppings, and tapioca pearls are packed in heavy-duty export-grade cartons with inner moisture-proof sealing or vacuum packaging. We can also provide palletization with stretch wrap and edge protectors upon request to minimize shipping risks.

A11 : Yes. Our logistics team provides detailed product net weight, gross weight, and CBM (Cubic Meter) data to help you calculate and maximize container loading capacity (20ft / 40ft HQ), reducing your per-unit shipping costs.